Refund and Payment Policy

Because ArcBrief allocates skilled labor, planning time, operational review, delivery capacity, and third-party resources to each order, payments are generally non-refundable once related work has started or related costs have been incurred.

If a signed agreement, proposal, or invoice says a charge is non-refundable, that term applies to the fullest extent permitted by applicable law.

Setup fees, booking fees, mobilization fees, discovery fees, and development deposits are non-refundable once ArcBrief starts discovery, planning, system setup, scheduling, design, development, verification, content handling, or other project activity tied to the order.

The purpose of this fee is to reserve capacity, cover project initiation cost, and compensate ArcBrief for upfront labor and operational commitment.

Milestone invoices and remaining balances become payable under the schedule stated in the proposal, invoice, order, or service agreement. ArcBrief may require payment before preview release, before final handover, before launch, before source transfer, or before enabling production use.

ArcBrief may withhold launch, credentials, files, transfers, or continued work until cleared funds are received.

Monthly and annual maintenance charges are billed in advance for the upcoming service period. Unless ArcBrief states otherwise in writing, recurring service fees are not refunded once the relevant billing period starts.

If client wishes to avoid renewal, client must notify ArcBrief before the next billing cycle or renewal work begins. Charges already incurred for renewed hosting, tooling, support allocation, or third-party subscriptions remain payable.

If client cancels, pauses, delays, abandons, or stops a project after work starts, or if client's business closes, pivots, loses funding, or decides not to proceed, ArcBrief may still invoice and collect all accrued fees for time spent, milestones reached, committed labor, reserved schedule, and approved third-party expenses.

This includes work on internal systems, integrations, prototypes, research, documents, implementation plans, verification flows, OCR, facial recognition, liveness checks, and other foundational project resources even if client later decides not to launch the project.

Late payment may result in stop-work, suspension, delayed delivery, disabled maintenance activity, withheld launch, and recovery action. ArcBrief may charge reasonable late fees or finance charges if allowed by the applicable agreement or law.

Client is responsible for reasonable recovery and enforcement costs, including collection costs, professional fees, arbitration expenses, or other costs incurred while collecting overdue amounts, where permitted by applicable law or agreement.

Manual payment submissions may be held until transaction proof is verified. If a payment is reversed, disputed, withdrawn, or otherwise fails verification, ArcBrief may suspend or reverse associated work and treat the invoice as unpaid.

Improper chargebacks or payment reversals on valid service charges may be treated as breach of contract and pursued through recovery or dispute processes.

Domain registration, renewals, hosting allocations, email services, software licenses, vendor subscriptions, cloud usage, gateway fees, transfer fees, and other third-party costs are non-refundable once incurred or committed unless the third-party provider itself returns the amount to ArcBrief.

ArcBrief may issue a partial or full refund only where ArcBrief determines, in its sole reasonable discretion, that no meaningful work started, no capacity was committed, no external cost was incurred, and retaining the payment would clearly be inappropriate.

• Duplicate payment received for the same invoice.
• Payment received after ArcBrief expressly rejected the order before work start.
• A refund expressly promised in writing by an authorized ArcBrief representative.

Minor maintenance work may be included only to the extent stated in the purchased plan or written scope. New features, major revisions, redesigns, integrations, automation, OCR, facial recognition, liveness checks, or business logic changes are separate paid work and are not covered by any general refund expectation for the original order.

Any billing or refund question should be raised promptly through support@arcbrief.com with invoice details and supporting records. If the issue is not resolved informally, dispute handling will follow the governing law and arbitration terms stated in the applicable contract or, if none exists, the public terms and conditions.