Terms and Conditions

ArcBrief provides managed website and portfolio services for professionals and businesses. The service includes template-based delivery, content handling, manual operational review, payment verification, and support workflows managed by ArcBrief personnel.

Platform access, previews, dashboards, invoices, and support communications may be provided through ArcBrief properties. Final client-facing websites may be published on client-owned domains only after required information, approvals, and payment obligations are satisfied.

You must provide accurate, current, and complete account, billing, contact, domain, and project information. You are responsible for all activity performed through your account and for safeguarding login credentials.

ArcBrief may suspend or restrict access if information appears false, incomplete, misleading, unauthorized, or risky to service delivery, payment collection, security, or legal compliance.

An order, proposal, invoice, statement of work, or written confirmation defines the approved service scope. Anything not expressly included is excluded and may require a separate quote, schedule change, or change request.

Additional pages, custom features, third-party integrations, OCR, facial recognition, liveness checks, automation, redesigns, advanced SEO work, or business logic beyond approved scope are treated as separate paid work unless ArcBrief states otherwise in writing.

• Quotes remain subject to scope, content quality, turnaround assumptions, and third-party costs.
• Verbal discussions do not expand scope unless captured in writing by ArcBrief.
• Schedule estimates may move if scope changes, approvals stall, or client dependencies remain incomplete.

Setup fees, development deposits, maintenance charges, renewal fees, add-on fees, and approved third-party costs are payable under the pricing, invoice, or service agreement applicable to your order.

Unless ArcBrief states otherwise in writing, development begins only after receipt of cleared funds for the required non-refundable mobilization or setup amount. Remaining balances may be due by milestone, before launch, before transfer, or before delivery of restricted materials.

• Recurring maintenance or annual service fees are billed in advance.
• Bank, wallet, gateway, withholding, currency conversion, and transfer charges remain your responsibility unless ArcBrief expressly includes them in writing.
• Late or missed payment may trigger suspension, delayed delivery, withheld launch, or collections activity.

Manual payment methods may require transaction references, slips, screenshots, and other verification evidence. ArcBrief may delay work, pause delivery, or reject submission until payment is reasonably verified.

Payment proof alone does not guarantee acceptance. Work start dates, review queues, and delivery timelines begin after ArcBrief confirms payment and receives required project inputs.

You must provide timely access, approvals, content, branding, credentials, lawful materials, and domain or DNS cooperation needed for delivery. Delays in these dependencies may move schedules without reducing amounts already due.

You represent that you have all rights necessary to use and submit all text, images, documents, data, logos, likenesses, and other materials shared with ArcBrief.

• Client remains responsible for legality, accuracy, and permissions of submitted content.
• Client must review drafts, invoices, and requests for approval within stated review windows.
• Client must maintain access to domain registrar, DNS, and third-party accounts needed for launch.

ArcBrief may deliver previews, staging links, screenshots, files, or written completion notices for review. Unless a service agreement states a different review period, client must report material defects or non-conformities within five business days after delivery notice.

If client uses the deliverable in production, requests non-bug changes, approves launch, stays silent past the review window, or fails to provide review feedback within a reasonable time, the deliverable will be deemed accepted.

• Bug fixes address verified failure to match approved scope.
• Preference changes, new ideas, added content, expanded workflows, and revised business requirements are change requests, not defects.
• ArcBrief may withhold launch or transfer until accepted amounts are fully paid.

Monthly or annual maintenance covers only the support items expressly included in the purchased plan or written scope. Unless otherwise stated, maintenance is limited to hosting-related continuity, reasonable monitoring, security patches, backups, and small content, text, or image updates.

Major design revisions, extra pages, net-new modules, integrations, OCR pipelines, facial recognition, liveness checks, advanced automation, marketing campaigns, analytics consulting, SEO overhauls, copywriting, or performance work outside ordinary maintenance are billed separately.

Client remains owner of client-purchased domain names. ArcBrief may assist with DNS, hosting, SSL, email, and related configuration when client grants necessary access, but ownership of registrar accounts and third-party subscriptions stays with the account holder shown by that provider.

Third-party services may have their own terms, pricing, outages, suspensions, verification rules, and technical limits. ArcBrief is not responsible for third-party downtime, account restrictions, policy changes, or provider failures outside its reasonable control.

ArcBrief retains all rights in its pre-existing materials, frameworks, processes, internal tools, reusable components, templates, know-how, accelerators, automations, and platform infrastructure, whether or not used during a client project.

Unless a signed service agreement states otherwise, client receives only the limited rights needed to use the final approved deliverable for its intended business purpose, and only after full payment of all amounts due. No ownership, code handover, source files, unrestricted license, or transfer obligation arises before full payment clears.

• Internal tools and reusable operational resources are never sold by implication.
• Custom deliverables may include third-party components subject to their own license terms.
• ArcBrief may reuse general skills, ideas, workflows, and non-client-confidential know-how developed during work.

ArcBrief may suspend access, stop work, withhold launch, disable maintenance activity, or terminate service for non-payment, prolonged inactivity, abusive conduct, missing dependencies, legal risk, chargeback activity, or breach of these terms.

If a client pauses, abandons, delays, or discontinues a project, or if the client's business closes or changes direction, ArcBrief may invoice and collect for work already performed, time reserved, milestones reached, approved scope, and committed third-party costs.

You may not use ArcBrief services to publish unlawful, infringing, deceptive, defamatory, abusive, harmful, malware-related, privacy-invasive, or unauthorized materials, or to misrepresent professional credentials, identity, or client endorsements.

ArcBrief may remove, refuse, pause, or report content or requests that create legal, ethical, technical, payment, or reputational risk.

ArcBrief warrants only that it will perform services with reasonable commercial care consistent with the approved scope. Except for that limited workmanship standard, services are provided on an as-available and as-applicable basis without guarantee of uninterrupted operation, business outcomes, rankings, leads, approvals, or revenue.

To the maximum extent permitted by applicable law, ArcBrief is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including lost profit, lost opportunity, reputational harm, or client-side business interruption.

ArcBrief's aggregate liability arising from any order, project, or service relationship will not exceed the amount actually paid by client to ArcBrief for the specific service giving rise to the claim during the six months immediately preceding the event giving rise to liability.

These terms are governed by laws of Bangladesh. Any dispute, claim, or controversy arising out of or relating to these terms, any order, or any service relationship with ArcBrief should first be escalated through good-faith written notice to support@arcbrief.com.

If the dispute is not resolved informally, it should be referred to confidential arbitration seated in Dhaka, Bangladesh, unless a signed agreement requires a different forum. ArcBrief may still seek urgent interim or injunctive relief from a court of competent jurisdiction to protect payment rights, confidential information, intellectual property, systems, or business operations.

ArcBrief may update these terms from time to time to reflect operational, legal, pricing, or service changes. Updated terms become effective when posted unless a later date is stated.

Legal and account questions should be sent to support@arcbrief.com.